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The IUP Journal of Operations Management
Aug'15
Focus

One of the ways to reduce cost, increase productivity, and gain competitive advantage in a manufacturing system is through proper planning and operation. Scheduling is considered to be one of the most significant issues in planning and operations.
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Optimization of Total Changeover Time in a Medium-Scale Industry
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Selection of Best Hospital for Surgery Using AHP
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Optimization of Total Changeover Time in a Medium-Scale Industry

--Naveen Kumar and Sanjay Kajal

The present paper discusses the optimization of scheduling by reducing changeover time in a plywood industry. The Genetic Algorithm (GA) tool is used to solve the m machine and n jobs problem. The GA is developed in C++ language to reduce the changeover time. The production data collected from the industry is used for the analysis. The results obtained for existing sequence of production and changeover time as well as modified sequence obtained through GA are compared and discussed with plant management who found the analysis to be very useful.

© 2015 IUP. All Rights Reserved.
Article Price : Rs.50

Selection of Best Hospital for Surgery Using AHP

--Hima Gupta

This study describes the use of Analytic Hierarchy Process (AHP) in choosing the best hospital for surgery of a patient suffering from heart disease. There are several competing hospitals and various competing criteria for choosing the most suitable one. By using the AHP, the patient is able to choose the best hospital in a coherent, obvious way which can be scrutinized and understood by all concerned. This study examines some of the useful and estimating matters concerned with the various problems associated with multiple criteria decision-making situation and when the AHP method is used in medical applications. AHP itself solves the difficult and complex issue in a simplified way by breaking down the whole thing into smaller pieces.

© 2015 IUP. All Rights Reserved.
Article Price : Rs.50

Case Study
Toyota Motor Company: Losing Its Quality Edge?

--Syeda Maseeha Qumer and Debapratim Purkayastha

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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